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May 24, 2023 | Danny Lim | CEO | Zooloo | 2 min read
The True Purpose of Customer Satisfaction Surveys
Customer satisfaction surveys serve a purpose far greater than mere accolades or fulfilling industry norms. Their significance extends beyond a simple checkbox exercise, urging companies to delve deeper. These surveys are designed to offer invaluable and constructive insights, shedding light on areas of strength and weakness within an organization, ultimately paving the way for enhanced performance. In this article, we delve into the underlying motives that drive companies to undertake surveys, revealing these feedback mechanisms' true essence and importance. Discover the compelling reasons behind the widespread adoption of customer satisfaction surveys and their transformative impact on businesses.
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Blog
November 14, 2022 | Danny Lim | CEO | Zooloo | 2 min read
How-to Deal With Angry Customers In An Effective Way Read more
November 11, 2022 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
How-to Decide which Customer Support Channel is Right for Your Business Read more
November 09, 2022 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
How-to Speed Up your NEW Customer Service Team Read more
November 07, 2022 | Danny Lim | CEO | Zooloo | 2 min read
How-to Organize your Customer Service Team (Part 2) – Implementing tiered support. Read more
November 04, 2022 | Danny Lim | CEO | Zooloo | 2 min read
How-to Organize your Customer Service Team (Part 1) – What is tiered support? Read more
November 02, 2022 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
How-to Develop an Effective Customer Service Operation Team (Part 2) Read more
October 31, 2022 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
How-to Develop an Effective Customer Service Operation Team (Part 1) Read more
October 28, 2022 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
How-to Communicate with Your Customers Like a Pro Read more
October 26, 2022 | Danny Lim | CEO | Zooloo | 2 min read
How-to Build A Support Team That Works Read more


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