FEATURED ARTICLES

November 29, 2023 | Danny Lim | CEO | Zooloo | 2 min read

Harmonizing Excellence Through Marketing and Customer Service

The formidable challenge of meeting heightened customer expectations has become a crucible for global marketing teams. In this article, we will navigate the intricate dance between marketing and customer service, highlighting their collaborative prowess in managing customer expectations. From strategic alignment to seamless communication, each section unveils a layer of this symbiotic relationship. As we traverse through these dimensions, we discover how this synergy not only resolves discrepancies but also breathes life into content ideation. Join us in unravelling the narrative of excellence, where the interplay of marketing and customer service crafts a story of satisfaction and success.

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April 12, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Ways to Avoid Negative Customer Service Experiences (Part 2) Read more

April 10, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Ways to Avoid Negative Customer Service Experiences (Part 1) Read more

April 07, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

How to Maintain Motivation in Customer Service Read more

April 05, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Crafting an Impressive Resume for Your First Customer Support Job Read more

April 03, 2023 | Danny Lim | CEO | Zooloo | 2 min read

Fostering Collaborative Culture in Customer Support Teams Read more

March 31, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Social Media Customer Service Playbook (Part 3): Strategies for Excellent Social Media Customer Service Read more

March 29, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Social Media Customer Service Playbook (Part 2): Essential Metrics for Monitoring Social Media Customer Service Read more

March 27, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Social Media Customer Service Playbook (Part 1): Maximising Your Customer Service Strategy on Social Media Read more

March 24, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Integrating Customer Service into Your Marketing Strategy Read more

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