FEATURED ARTICLES

November 29, 2023 | Danny Lim | CEO | Zooloo | 2 min read

Harmonizing Excellence Through Marketing and Customer Service

The formidable challenge of meeting heightened customer expectations has become a crucible for global marketing teams. In this article, we will navigate the intricate dance between marketing and customer service, highlighting their collaborative prowess in managing customer expectations. From strategic alignment to seamless communication, each section unveils a layer of this symbiotic relationship. As we traverse through these dimensions, we discover how this synergy not only resolves discrepancies but also breathes life into content ideation. Join us in unravelling the narrative of excellence, where the interplay of marketing and customer service crafts a story of satisfaction and success.

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March 22, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Frequent Customer Queries Addressed by Support Teams Read more

March 20, 2023 | Danny Lim | CEO | Zooloo | 2 min read

Tips for AI-Ready Self-Service Customer Support Strategy Read more

March 17, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Part 3: Crafting Effective Customer Support Emails - Templates Read more

March 15, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Part 2: Crafting Effective Customer Support Emails - Tips 4 to 6 Read more

March 13, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Part 1: Crafting Effective Customer Support Emails - Tips 1 to 3 Read more

March 10, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

The Power of Online Communities in Fostering Lifelong Customers Read more

March 08, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Managing Favorable Feedback on Social Media Read more

March 06, 2023 | Danny Lim | CEO | Zooloo | 2 min read

3 Key Components for Crafting a Superb Support Email Read more

March 03, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Uncovering 6 Essential Insights to Elevate Your Customer Service Experience – Part 02 Read more

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