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May 26, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Crafting Purposeful Surveys for Actionable Insights
Unlocking the true value of customer satisfaction surveys hinges on a fundamental initial phase: clarifying your goals and intentions. By keeping your end objectives in sight, you can discern the specific knowledge you aim to acquire from your audience and how it will be applied. This clarity of purpose enables you to construct direct and succinct survey questions, leading to actionable data. In this article, we explore three common scenarios where customer satisfaction surveys serve as critical tools for customer engagement, each demanding distinct purposes, content, formats, and approaches to yield quality and actionable results.
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Blog
April 12, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Ways to Avoid Negative Customer Service Experiences (Part 2) Read more
April 10, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Ways to Avoid Negative Customer Service Experiences (Part 1) Read more
April 07, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
How to Maintain Motivation in Customer Service Read more
April 05, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Crafting an Impressive Resume for Your First Customer Support Job Read more
April 03, 2023 | Danny Lim | CEO | Zooloo | 2 min read
Fostering Collaborative Culture in Customer Support Teams Read more
March 31, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Social Media Customer Service Playbook (Part 3): Strategies for Excellent Social Media Customer Service Read more
March 29, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Social Media Customer Service Playbook (Part 2): Essential Metrics for Monitoring Social Media Customer Service Read more
March 27, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Social Media Customer Service Playbook (Part 1): Maximising Your Customer Service Strategy on Social Media Read more
March 24, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Integrating Customer Service into Your Marketing Strategy Read more


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