FEATURED ARTICLES

May 24, 2023 | Danny Lim | CEO | Zooloo | 2 min read

The True Purpose of Customer Satisfaction Surveys

Customer satisfaction surveys serve a purpose far greater than mere accolades or fulfilling industry norms. Their significance extends beyond a simple checkbox exercise, urging companies to delve deeper. These surveys are designed to offer invaluable and constructive insights, shedding light on areas of strength and weakness within an organization, ultimately paving the way for enhanced performance. In this article, we delve into the underlying motives that drive companies to undertake surveys, revealing these feedback mechanisms' true essence and importance. Discover the compelling reasons behind the widespread adoption of customer satisfaction surveys and their transformative impact on businesses.

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March 20, 2023 | Danny Lim | CEO | Zooloo | 2 min read

Tips for AI-Ready Self-Service Customer Support Strategy Read more

March 17, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Part 3: Crafting Effective Customer Support Emails - Templates Read more

March 15, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Part 2: Crafting Effective Customer Support Emails - Tips 4 to 6 Read more

March 13, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Part 1: Crafting Effective Customer Support Emails - Tips 1 to 3 Read more

March 10, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

The Power of Online Communities in Fostering Lifelong Customers Read more

March 08, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Managing Favorable Feedback on Social Media Read more

March 06, 2023 | Danny Lim | CEO | Zooloo | 2 min read

3 Key Components for Crafting a Superb Support Email Read more

March 03, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Uncovering 6 Essential Insights to Elevate Your Customer Service Experience – Part 02 Read more

March 01, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read

Uncovering 6 Essential Insights to Elevate Your Customer Service Experience – Part 01 Read more

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