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November 29, 2023 | Danny Lim | CEO | Zooloo | 2 min read
Harmonizing Excellence Through Marketing and Customer Service
The formidable challenge of meeting heightened customer expectations has become a crucible for global marketing teams. In this article, we will navigate the intricate dance between marketing and customer service, highlighting their collaborative prowess in managing customer expectations. From strategic alignment to seamless communication, each section unveils a layer of this symbiotic relationship. As we traverse through these dimensions, we discover how this synergy not only resolves discrepancies but also breathes life into content ideation. Join us in unravelling the narrative of excellence, where the interplay of marketing and customer service crafts a story of satisfaction and success.
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September 20, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Empowering Success Through Proactive Support Read more
September 18, 2023 | Danny Lim | CEO | Zooloo | 2 min read
A Strategic Guide: How to Get Started with Proactive Customer Service (Part 2) Read more
September 15, 2023 | Danny Lim | CEO | Zooloo | 2 min read
A Strategic Guide: Mastering Proactive Customer Service (Part 1) Read more
September 13, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Optimizing First Call Resolution (FCR) for Business Excellence (Part 2) Read more
September 11, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
The Power of First Call Resolution (FCR) in Business Excellence (Part 1) Read more
September 08, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Navigating the Art of Customer Interaction Read more
September 06, 2023 | Danny Lim | CEO | Zooloo | 2 min read
Contrasting the B2B and B2C Customer Service Dynamics Read more
September 04, 2023 | Dorothy Ng | Digital Transformer | Zooloo | 2 min read
Elevating Customer Engagement: Strategies for Service Excellence Read more
August 30, 2023 | Danny Lim | CEO | Zooloo | 2 min read
Navigating Customer-Centricity: Uniting Product Development and Support Read more


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